Service Fees | Agency Professional Fees
The Value of My Service Fees
Why Do I Charge Service Fees?
As your dedicated travel advisor, my goal is to provide a seamless, stress-free travel planning experience tailored specifically to you or your family’s unique needs. I charge service fees because the time, expertise, and personalized care I invest in crafting your perfect vacation are invaluable. Here’s what you get when you work with me:
Specialized Expertise
I’m not just a travel agent. I am a travel advisor who specializes in creating “off-the-beaten-path” International adventure travel experiences. I am a world traveler myself, who has learned much firsthand over the years, and I use this travel experience and knowledge gained first hand to assist my clients not only during the planning and booking stages of their trips, but every step along the way, in the event any unforeseen occurrences happen during their trip. I can give you travel insurance suggestions, travel visa requirements and assistance, vaccination recommendations, government advisory information, in addition to travel safety tips, packing tips and destination-specific information as needed.
In addition, I have undergone extensive training, earned licenses and certifications, and I continue my travel education knowledge on an ongoing basis, to stay on top of the latest news and trends in the travel industry.
Customized Itineraries
I customize every trip I design for my clients individually. It is important to me to help craft a vacation that meets or exceeds your preferences and expectations. I specialize in once in a lifetime adventure itineraries and can customize experiences to meet your bucket list desires, within your budget, all the while ensuring every detail supports a smooth travel experience.
Time-Saving Convenience
From researching flights, accommodations and activities or excursions to managing bookings and deadlines, I handle all the details so you don’t have to. I even troubleshoot during your trip to assist you in resolving any unforeseen issues in a timely manner.
Advocacy and Support
I’m not just your planner, I am your advocate. Whether it’s ensuring accommodations for any disabilities or special need, or assisting with unexpected challenges, I go the extra mile to make your trip as enjoyable as possible.
Stress-Free Planning
Planning a vacation can be overwhelming, especially for families with specific needs. My services alleviate that stress, offering peace of mind and allowing you to focus on what matters most—enjoying time with your family.
Why Choose Me Over a Fee-Free Agent?
Agents who don’t charge fees often rely solely on commissions, meaning they may prioritize bookings that earn them the highest payouts or rewards at the time, not necessarily what’s best for you. By charging service fees, I remain focused on your unique needs, not on what will earn me the most commission. You’re not just getting a travel agent—you’re gaining a trusted advisor who is invested in your happiness and well-being.
Office Hours
I am available to assist you during the following times:
Weekdays: 12:00 PM to 9:00 PM ET
Weekends: 12:00 PM to 3:00 PM ET
Please feel free to reach out during these hours for consultations or assistance. If you contact me outside of these hours, I will respond as soon as possible during the next available time.
Communication Guidelines
Email is my preferred method of communication, as it allows me to provide detailed and accurate responses to your inquiries. I aim to respond to all emails within 24 hours. If you need urgent assistance, please indicate this in your email subject line, and I will prioritize your request.
While you are actively on your trip, I am available via WhatsApp for urgent matters.
Email: lisa.watson@onvigo.com
WhatsApp: +1 (613) 530-6270
Service Fees | Agency Professional Fees
Individual / Family Bookings
Group Bookings
For group bookings, please email lisa.watson@onvigo.com for customized pricing.
What is included in Group Booking Services?
- Destination recommendations
- Accommodation recommendations
- Excursion consultation and recommendations
- Customized itinerary and excursion planning
- Booking and payment confirmation
- Ongoing support and advocacy until your travel is complete
Optional Group Booking Add-Ons:
- Flight coordination $50 + HST / person
- Private excursion planning – customized pricing depending on group size
Payment Terms
Payment Method
All payments must be made by credit card.
Payment Timing
Payments must be made in full before services are rendered.
Refund and Cancellation Policy
Refund Policy
All agency professional fees are non-refundable, as they compensate for the time and expertise provided by your travel advisor.
All agency professional fees are in addition to the fees charged by tour operators, airlines, cruise lines, hotel suppliers, and any other travel service provider included with your booking.
Cancellation Policy
If you cancel your booking, for any reason, a $200 + HST cancellation fee will apply in addition to any supplier-imposed cancellation fees.
This cancellation fee is non-refundable.
Please ensure you review and understand these policies before proceeding with your booking. If you have any questions, I’m happy to assist.
Limitations of Liability
While I strive to provide the best possible service and ensure your travel experience goes smoothly, I am not responsible for issues or disruptions caused by third-party suppliers, such as airlines, hotels, or tour operators.
This includes, but is not limited to:
- Changes to flight schedules, delays, cancellations, or seat reassignments
- Hotel or accommodation issues
- Changes to attractions, park hours, or availability
- Weather-related disruptions or natural disasters
I will do my best to assist in resolving any issues that arise during your travels, but I cannot be held liable for circumstances beyond my control.